Hello Liya, we prefer communicate by tickets or emails because that will make everything write in black & white, and make both of us easily understand. May be you can submit ticket (with questions or request) to our
Support Center and let my teammates help you directly. n_n
*Don't worry, we are not good in English, too.
You can check
Contact Us about our company information, but we are in Hong Kong & cannot speak Bahasa Malaysia. :)